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WorldSpan GDS Professional Training Manual

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Table of Contents

Training Manual

• Lecture 1: Introduction to WorldSpan GDS ................. 3
• Lecture 2: WorldSpan Syntax and Basic Commands ........... 5
• Lecture 3: Flight Availability and Scheduling ............ 7
• Lecture 4: PNR Creation and Management ................... 9
• Lecture 5: Advanced PNR Functions ........................ 11
• Lecture 6: Fare Construction and Pricing ................. 13
• Lecture 7: The Ticketing Process ......................... 15
• Lecture 8: Hotel Booking in WorldSpan ................... 17
• Lecture 9: Car Rental Booking ............................ 19
• Lecture 10: Corporate Travel Management ................. 21

Certification Exam

• Section 1: Basic WorldSpan Operations (20 Questions) .... 23
• Section 2: Pricing and Ticketing (20 Questions) .......... 25
• Section 3: Advanced PNR Management (20 Questions) ........ 27
• Section 4: Hotel, Car, and Ground Services (15 Questions) 29
• Section 5: Troubleshooting and Error Resolution (15 Questions) 31
• Section 6: Advanced Features and Scenarios (10 Questions) 33
• Answer Key ................................................ 35

Lecture 1: Introduction to WorldSpan GDS

Welcome to the Yebbo Academy WorldSpan GDS Professional Training Series. In this first lecture, we'll introduce you to the WorldSpan Global Distribution System and its role in the travel industry.

WorldSpan GDS Overview

WorldSpan is a leading Global Distribution System (GDS) that provides comprehensive travel technology solutions. It was acquired by Travelport in 2007 and integrated into the Galileo system, but many legacy WorldSpan commands and workflows remain in use.

Key Features of WorldSpan

Feature	Description
Advanced Shopping	Powerful fare search and comparison tools
Integrated Content	Access to flights, hotels, cars, and more
Automation Tools	Macros and scripting capabilities
Corporate Solutions	Dedicated tools for business travel management

Professional Insight

WorldSpan is known for its powerful shopping capabilities and flexible pricing options, making it a favorite among many travel professionals.

WorldSpan Interface Options

WorldSpan can be accessed through different interfaces:

• WorldSpan Go!: Web-based interface
• WorldSpan Travel Manager: Desktop application
• Command Line Interface: Traditional green screen
• API Integration: For custom applications

Industry Position

WorldSpan serves a significant portion of the travel market with:

• Over 500 airlines worldwide
• More than 200,000 hotel properties
• 50+ car rental companies
• Thousands of travel agencies and corporations

Important Note

While WorldSpan has been integrated into Travelport's platform, many of its unique commands and workflows continue to be used by travel professionals worldwide.

Lecture 2: WorldSpan Syntax and Basic Commands

In this lecture, we'll explore the fundamental syntax and commands that form the foundation of WorldSpan operations.

Understanding WorldSpan Syntax

WorldSpan uses a command-driven interface with specific formats and codes. The basic structure follows:

COMMAND/PARAMETERS

Basic WorldSpan command structure with slash separator

Essential Navigation Commands

Command	Description	Example
AV	Flight availability	AV NYCLAX 15DEC
SB	Sell booking (create PNR)	SB3
RT	Retrieve PNR	RT ABC123
IG	Ignore transaction	IG
ER	End transaction	ER

City and Airport Codes

WorldSpan uses 3-letter IATA codes for cities and airports:

NYC - New York City
ORD - Chicago O'Hare
LON - London
FRA - Frankfurt

Common city and airport codes in WorldSpan

Date and Time Format

WorldSpan uses specific formats for dates and times:

15DEC - December 15
1030A - 10:30 AM
1430 - 2:30 PM (24-hour format)

Date and time format examples

Learning Tip

WorldSpan commands often use a slash (/) to separate parameters, unlike Sabre which typically uses spaces. Pay attention to this difference if you're transitioning from other GDS systems.

Practical Exercise

Let's practice with a simple scenario: A client wants to check flights from Chicago to London on January 20th.

AV ORDLON 20JAN

Check availability from ORD to LON on January 20

The system will return a list of available flights with details including airline, flight number, times, and availability.

Lecture 3: Flight Availability and Scheduling

In this lecture, we'll dive deeper into flight availability searches and scheduling functions in WorldSpan.

Advanced Availability Commands

Command	Description	Example
AVS	Availability with sorting options	AVS NYCLAX 15DEC/E
FV	Fare display	FV NYCLAX
SK	Schedule display	SK NYCLAX
FQ	Low fare search	FQ NYCLAX 15DEC

Interpreting Availability Displays

When you run an availability search, WorldSpan returns a formatted display with key information:

UA 951 K7 15DEC ORDLAX 0800 1030 738 0:00

Flight display example with airline, flight number, class, date, route, times, aircraft, and duration

Class of Service Codes

Understanding class codes is crucial for booking the right fare category:

Code	Class
F	First Class
J	Business Class
Y	Economy/Coach
M	Discount Economy
K	Budget Economy

Working with Connecting Flights

For complex itineraries with connections, you can specify multiple segments:

AV CHIMIA/MIALAX 15DEC

Check availability from CHI to LAX via MIA on December 15

Professional Insight

WorldSpan's AVS command with sorting options (/E for earliest, /L for latest, /P for price) is particularly powerful for finding the best options quickly.

Practical Exercise

Scenario: A client needs the cheapest flights from New York to Paris in economy class for next month.

FQ NYCPAR +30/Y/P

Find lowest fares from NYC to PAR departing in the next 30 days in economy class sorted by price

Section 1: Basic WorldSpan Operations (20 Questions)

1. Which command is used to check flight availability in WorldSpan?

A. A

B. AV

C. FLIGHT

D. AVAIL

Answer: B. AV

2. What does the command AV NYCLAX 15DEC accomplish?

A. Books a flight from NYC to LAX on December 15

B. Checks availability from NYC to LAX on December 15

C. Prices a NYC-LAX itinerary for December 15

D. Displays fares for NYC-LAX on December 15

Answer: B. Checks availability from NYC to LAX on December 15

3. Which command is used to create a new PNR in WorldSpan?

A. PNR

B. SB

C. CREATE

D. NEW

Answer: B. SB

4. How do you retrieve an existing PNR in WorldSpan?

A. GET

B. RT

C. RETRIEVE

D. FIND

Answer: B. RT

5. What command ends a transaction and saves the PNR in WorldSpan?

A. END

B. SAVE

C. ET

D. ER

Answer: D. ER

Questions 6-20 continue in the full version...

Section 2: Pricing and Ticketing (20 Questions)

21. Which command displays fares in WorldSpan?

A. FD

B. FARE

C. FV

D. PRICE

Answer: C. FV

22. What does the command FQ NYCLAX 15DEC accomplish?

A. Finds the lowest fare from NYC to LAX on December 15

B. Books the cheapest flight from NYC to LAX

C. Checks flight availability for NYC-LAX

D. Displays all fares for NYC-LAX regardless of date

Answer: A. Finds the lowest fare from NYC to LAX on December 15

Questions 23-40 continue in the full version...

Answer Key Summary

Section 1: Basic Operations

1. B

2. B

3. B

4. B

5. D

6. C

7. A

8. B

9. C

10. D

11. A

12. B

13. C

14. A

15. B

16. C

17. D

18. A

19. B

20. C

Section 2: Pricing and Ticketing

21. C

22. A

23. B

24. D

25. A

26. C

27. B

28. D

29. A

30. C

31. B

32. D

33. A

34. C

35. B

36. D

37. A

38. C

39. B

40. D

Yebbo Academy - Professional Travel Technology Education

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